Payments & Warranty Policy current as @ May 2015
Cabletecs offer services & products and are wholly committed to providing quality products installed by suitably qualified technical staff. Please observe the following before engaging our services and in the event of a fault - claiming a warranty. Failure to properly identify a warrantable item may result in further costs to you.
1. TERMS OF PAYMENT
1.1 The client will pay the technician on completion by Cash, EFTpos, Credit Card or Direct Bank Deposit (EFT) unless the client holds a trading credit account with our office.
1.2 Direct Bank Deposit payments will be accepted if the transaction is completed while the technician is on site & a receipt is produced however we do carry mobile POS devices to make payments easier.
1.3 Cabletecs reserves the right to grant a 7 Day account to approved clients at our discretion should the need arise.
1.4 Should the client delay or default in respect to any payment due, Cabletecs reserve the right to charge a late fee equal to 18% of the total outstanding balance plus a $25 fee should the debt be referred to our collection agent.
1.5 Goods supplied are owned by Cabletecs until such time as payment is received in full and ownership is transferred.
1.6 We are very flexible with our terms if we are asked from the beginning and we are contacted should difficulties arise, however it is our strict policy that goods will be removed from premises should no attempt at payment or contact be made beyond 28 days after invoice falls due. At this time debt collection action will be taken without any further correspondence.
1.7 Should goods need to be removed, a site visit fee of $220 is payable to re-connect / re-supply goods on top of our hourly labour cost to install those goods.
1.8 Un-paid accounts / accounts with un-paid late fees will not be eligible for warranty repairs.
1.9 Credit cards are accepted and we carry a mobile Eftpos machine in our van. All card transactions attract a $0.50 fee plus a 1.25% transaction fee for Visa and Mastercard. Amex and Diners cards are not accepted due to higher merchant fees.
2. QUOTATIONS
2.1 All quotations supplied are in no way a final offer of our services. We reserve the right to alter quotations if we find it necessary to due to omissions on job scopes.
2.2 Quotations are only valid for a period of 30 days only - on most occasions these can be extended however prices can vary for any number of reasons - we reserve the right to refuse quotation acceptances after 30 days.
2.3 All quotations are provided on an as-is basis and are not to be taken as professional advice. Should professional advice be required before having works undertaken it is best to check that our quotation addresses all your requirements.
2.4 Unless specifically stated in client specs, we assume all relevant information regarding works to be undertaken has been supplied to Cabletecs by the client. It is the client's responsibility to provide any relevant drawings and measurements. This includes but is not limited to floor plan dimenstions, carpentry dimensions, ceiling height clearances, air-conditioning vent locations, rack equipment width and depth, rack dimensions. Cabletecs will not be held liable for cabling installed in the direct path of such equipment if the client fails to advise of such obtrusion potential.
2.5 By accepting our quote and subsequently engaging our services you agree to all of our terms and conditions setout here in.
2.6 All of our quotes exceeding a value of $2000 AUD including GST are subject to a commencement deposit of no less than 30% of the quoted total price. Deposits are to be paid by Bank Transfer or Credit Card. Commencement of works at our discretion without receipt of a deposit are not a waiver of this clause and a deposit is still applicable.
3. PARKING FEES
3.1 Any parking fees incurred are built into our rate structure and you are not directly liable.
3.2 Moving our vehicles to alternative car spaces to avoid parking fines will be factored into your quote or hourly rate and is not subject to clause
3.1. CBD jobs have a loading on them due to parking restrictions.
3.2 Clients can be held liable for parking infrignements incurred by Cabletecs should our staff be delayed in the moving of our vehicles by the client or the client's infrastructure (such as stopped lifts, locked doors etc.) and/or the client's 3rd party representatives (such as a builder).
4 .QUALITY OF SUPPLIED PARTS
4.1 The client shall inspect the Goods and, within (7) seven days of installation, giving notice to Cabletecs of any defect.
4.2 If the client fails to give such notice in that time, the goods shall be deemed to be in good condition & acceptable for the installation.
4.3 The client shall inspect any project within (7) seven days of installation, giving notice to Cabletecs of any works which do not meet expectation and/or specification documentation in order for consideration of rectification.
4.4 If the client fails to give such notice (in 4.3) in that time, the project shall be deemed to be completed as per requirement. Any recifitication after such time will be billable as per Cabletecs' hourly charge out rate.
5. WARRANTY ON PARTS
5.1 5 Years in house warranty on all cables.
5.2 5 Years in house warranty on all Wall plates & fittings.
5.3 Not transferable after sale of property / business.
5.4 Un-paid accounts / accounts with un-paid late fees will not be eligible for warranty repairs.
5.5 Tenants employing Cabletecs will not be able to transfer warranty to the landlord or a new tenant.
6. WARRANTY ON ELECTRICAL COMPONENTS & DATA CABINETS
6.1 As stated by the manufacturer - i.e. Telephone Handsets, Network Hubs, Routers, Rack Units, Frames, etc.
7. WARRANTY ON WORKMANSHIP
7.1 5 (FIVE) years on all workmanship.
7.2 Not transferable after sale of property / business.
7.3 Warranty voided should any cabling, patch panel, socket and/or the likes be modified, removed or relocated by the client. Cabletecs cannot honour warranty repairs in such cases.
7.4 Tenants employing Cabletecs will not be able to transfer warranty to the landlord or a new tenant)
7.5 Un-paid accounts / accounts with un-paid late fees will not be eligible for warranty repairs.
8. WARRANTY DOES NOT INCLUDE CLAIMS FOR REPAIRS OR LOSS OF INCOME RESULTING FROM:-
8.1 Faults caused by Cabletecs' technicians working on pre-existing illegal or non standard cabling installed by other persons.
8.2 Inclement weather, fire explosion, acts of God or other like causes, interference from buildings, trees, transmitters, obstructions etc.
8.3 Loose plugs or leads.
8.4 Breakage and/or damage of in place cabling during requested cabinet swapovers, relocations or alterations, including copper cabling and fibre optical cabling. We cannot be held liable for these types of damages as we cannot be in control of how these were initially installed.
8.5 Other persons interfering with the cabling other than Cabletecs' technicians, including but not limited to rectification, removal and relocation.
8.6 Damage caused to any hidden utilities caused by drilling into concrete walls or floors.
8.7 Faults in the carrier network (e.g. before the Network Boundary).
8.8 Damage caused by renovations.
8.9 Faulty phone/data cords not supplied by us.
8.10 Pests/animals chewing on wiring.
8.11 Corrosion caused by moisture.
8.12 Pre-existing cabling or parts.
8.13 Damage caused to cabling installed around carpet edge. (This is sometimes the only economical option to install a point in a desired location)
8.14 Damage caused by moving furniture or belongings to gain access for cabling.
8.15 Works and/or equipment that has been modfifed, removed, relocated by anyone other than Cabletecs including but not limited to sockets, cabling, patch panels, switches, hubs, alarm panels, keypads, speakers, TV outlets and similar.
8.16 Other events beyond our control.
8.17 It will be at Cabletec's discretion as to whether or not a warranty item is repaired, replaced or refunded for that component
8.18 Damage, loss of connectivity, system downtime or a combination there of deemed to have been caused by Cabletec's and/or it's contractors as a result of unintended (read accidental) disconnection of client cabling. Examples of unintentional may be; poorly maintained cable management that results in a client's cable falling our of a rack or rack equipment.
9. ADDITIONAL FEES WILL BE CHARGED IF WE ARE CALLED OUT AND AS A RESULT;
9.1 NO FAULT WAS FOUND.
9.2 THE FAULT WAS NOT CAUSED BY OUR WORKMANSHIP.
9.3 THE FAULT WAS NOT CAUSED BY PARTS OR EQUIPMENT SUPPLIED BY US.
If you are experiencing a line fault please check the following before calling us:
1. Unplug any equipment connected to the phone line including any alarms, phones, faxes, modems, extension bells, etc.
2. Plug in a known good working corded phone and check each point.
3. Check that all cords are plugged in correctly.
4. Check that cords are plugged into the correct positions.
5. Turn computer equipment off for approximately 1 minute. Then turn back on.
TO AVOID ADDITIONAL CHARGES, PLEASE CHECK THE ABOVE ITEMS CAREFULLY |
08 7200 2461 / 0404 610 900 
